Welcome! Meet our friendly, knowledgeable crew and staff at Hartford Utilities. Perhaps you recognize us from a visit to our office or from seeing us in our trucks around town. Or, you may have run into us out and about in the community.
Because we’re located right in Hartford, you can count on us to do the best we can to give you the service you need. As your community-owned utility, we work hard each day to anticipate your needs and exceed your expectations. The Utility Operation Center, located at 620 West Sumner Street is open from 7:00 a.m. to 3:30 p.m. Monday through Friday, and we can be reached at 262-670-3710.
Our Billing Department, located at City Hall at 109 North Main Street is open from 7:30 a.m. to 4:30 p.m. Monday through Friday, and we can be reached at 262-673-8212. If you contact us during non-business hours, we will respond the next business day.
We will be closed for the following holidays:
New Year's Eve Day, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve Day, and Christmas Day.
IMPORTANT ELECTRIC CONTACTS
Report a Power Outage
Normal Business Hours: 262-670-3710
After Normal Business Hours: 262-670-3700, Selecting Option #3
Street Light Outage
Normal Business Hours: 262-670-3710
Report an outage using our website: Street Light Outage Reporting
IMPORTANT WATER CONTACTS
All Water Emergencies
Normal Business Hours: 262-670-3710
After Normal Business Hours: 262-670-3700, Selecting Option #3
Water Main Break or Service Leak
Normal Business Hours: 262-670-3710
After Normal Business Hours: 262-670-3700, Selecting Option #3
Cross Connection Compliance Inspections: 262-670-3704
Water quality questions: 262-670-3704
Sewer backup or other related issues: 262-673-2423
CUSTOMER SERVICE CONTACTS
Questions about your Hartford Utilities bill: 262-673-8212
Moving, establishing billing in your name, or billing account changes: 262-673-8212
Disconnections or Reconnections: 262-673-8212
Reconnection After Hours from 3:15 PM to 10:00 PM on Weekday Evenings and Weekends/Holidays from 7:30 AM to 10:00 PM: 262-670-3700, Selecting Option #3,