The Power of Community

Customer Services

At Hartford Utilities we strive to meet your needs with exceptional service. We know not all power and water issues occur during convenient daytime, weekday hours. Whenever you need help, whether in the middle of the night or during a busy holiday weekend, you can call and get help from a person.

How to Reach Us

The Hartford Utilities Operation Center is conveniently located at 620 West Sumner Street. Our office hours are 7:00 a.m. to 3:30 p.m. Monday through Friday. To talk to a staff member during office hours or a representivie after hours, please contact us at 262-670-3700.

To report a power outage, flickering lights, downed power lines, or other problems at your home or business, call the Electric Department, at 262-670-3700.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Water Department, at 262-670-3700.

Our Utility Billing Department, located at City Hall at 109 North Main Street, is open from 7:30 a.m. to 4:30 p.m. Monday through Friday. For billing questions, service connections/disconnections, or any other need, please contact the Utility Billing Department, at 262-673-8212.